Eishtec to create 250 new smartphone support jobs in Wexford

Eishtec, the Waterford based customer contact solutions provider, announced today [Monday] that it is to create 250 new jobs by October 2013 as part of a major expansion via a new custom-built facility in Drinagh, Co. Wexford.  

Eishtec currently employs 400 people in its Waterford site at the Cleaboy Business Park and these additional jobs will bring its total workforce to 650 across the South East region of Ireland.

Brian Barry, one of the co-founders of Eishtec, said: “We are particularly encouraged by this growth because in January 2012 we announced 250 jobs for Waterford and, based on delivering strong performance to date, we have been able to grow beyond that figure to 400. We want to acknowledge the personal interest and support of Minister Bruton and the Department of Jobs, Enterprise and Innovation, as well as the on-going support of Enterprise Ireland in our growth to date and these new jobs will be subject to their continued assistance”.

Minister for Jobs, Enterprise and Innovation, Richard Bruton TD, said:

“Eishtec is a great role model for what we are trying to achieve in the Irish economy. This is an Irish company founded by three former employees of a multinational, winning business in a highly competitive market, and growing employment in a part of the country which has suffered from high levels of unemployment. Through continued implementation of the Action Plan for Jobs I am determined to ensure that companies like Eishtec can continue to start up, grow, and create the jobs we need”.

The growth is on the back of Eishtec securing an expansion to an existing contract with EE, the company behind the UK telecommunications brands Orange, T-Mobile and EE. EE is a new brand that recently launched the UK’s first mobile superfast 4G network.

Eishtec will expand its support for Orange and T-Mobile customers with smartphone service and technical care, including Android and iPhone.

Making the announcement Heather Reynolds, co-founder, said: “We believe this expansion is testament to the skills and positive attitude of the people we’ve recruited. We are delighted to be expanding our business further to 650.

Recruitment for the new positions is currently underway.”

“This is another significant win for Eishtec, the South East and Ireland. We have the skills and experience in our team to provide the highest quality services to our clients and help support the achievement of its business objectives.”   Ms. Reynolds added. “We’re delighted we can maintain a proud tradition of providing market-leading customer services to blue chip organisations.”

Eishtec was set up by Heather Reynolds, Brian Barry and Colm Tracey in May 2011 with nine employees. The company is now recruiting for service and technical support roles, with all training provided by Eishtec.

Eishtec founders and owners are Heather Reynolds, Brian Barry and Colm Tracey, who between them have a combined experience of more than 30 years in the contact centre industry.

All previously held Director-level positions in the telecommunications industry.

Heather Reynolds, from Waterford, has experience in contact centre management across Ireland, UK, Holland and India and was awarded Irish Contact Centre Manager of the Year in 2007 in the CCMA awards.

Brian Barry, also from Waterford, has extensive experience as a financial leader in US, UK and European multinational organisations.

Colm Tracey, originally from Belfast, has international experience in the US, Japan and the UK in the manufacturing, telecommunications and internet sectors.